Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience! Here are some examples to get you started:
QUESTION: How do I make an online order?
ANSWER: Just click or go to the item/s you want, then choose the size and click ADD TO CART. When you're done adding item/s you'd want to order, on top of the page click CART icon. Review your item/s, then click CHECKOUT. Input your shipping information, then click CONTINUE. If you have a different billing address, this is where you'll enter the information after or before entering your payment method.
Don't forget to review the item and size you are ordering and make sure it is the item & size you want, before entering your credit card information to complete your order.
QUESTION: Do you have any catalogs you could send me?
ANSWER: The complete items we have are in our website. It’s best to subscribe to our newsletter to get the latest updates on our products.
QUESTION: Do you accept checks as mode of payment?
ANSWER: We do not accept checks as mode of payment. We only accept Credit Cards (VISA, Discover, American Express & Mastercard) and Paypal.
QUESTION: When will I get my order?
ANSWER: If you order today, and the product / size is in stock, you should receive your order within 3-5 business days.
QUESTION: Do you have retail outlets where I can purchase your products?
ANSWER: We do not have any retail outlets yet. As of the moment the Internet is our only distribution channel. (www.speckaboo.com and www.amazon.com)
You can recommend a store name & contact details that you see fit to carry our products in your area, so we can contact them.
QUESTION: How can I cancel or edit an order?
ANSWER: We can cancel an order as long as it hasn’t been processed and/or shipped out yet (Usually within 2-4 hours from completely making the order). Otherwise we are unable to make any cancellations or changes if it has been processed and/or shipped already. You can just send us an email or call our customer service at 1-888-902-6886 to follow up or inquire about any cancellations or changes in the order.
QUESTION: How will I know if my order went through?
ANSWER: You will receive an order number confirming your order was successfully shipped once the product is on its way, you will receive another confirmation with the tracking number. Once the product has been delivered, upon delivery you will receive a final email confirming delivery of the order.
QUESTION: What should I do if I still have not received my order after 3-5 business days since I placed the order?
ANSWER: If this happens, it means that your order has been placed on hold because either the item or one of the items included in your purchase is not yet available. We need to wait for your item to be in stock before your order can be shipped out. Or you can send us an email query about your order at email@example.com.
QUESTION: If I exchange an item for another item, when can I expect to receive the new item?
ANSWER: You will receive the product within 3-5 business days once we receive the returned product/s.
QUESTION: How are your products shipped
ANSWER: Within the US, Speckaboo ships through USPS, UPS or FedEx depending on the options seen during check-out. We have a 3rd party shipping partner doing shipping for us.
ANSWER: To Canada, via Canada Post.
QUESTION: How do I return or exchange a product?
ANSWER: We fully guarantee all Speckaboo kid-proof sunglasses and accessories against defects in materials and craftsmanship for 30 days from the date of purchase. If, for any reason, you are not completely satisfied with any Speckaboo product, please feel free to email us your complaint at firstname.lastname@example.org. and we’ll be happy to assist you.
QUESTION: Still have questions about ordering and shipping?
ANSWER: Feel free to email us at anytime at email@example.com. for individual or wholesale orders. We’re happy to help!